Inbox
One inbox for guest replies and approvals
What guests write back to your emails, texts and WhatsApp messages lands in one stream, newest first, beside every approval waiting for you. Reviews and social comments join the same stream, with reply targets and escalation, once Google and Meta approve Purple.
What lands in the inbox?
Everything a person has to answer or decide, whichever venue or channel it came from. A guest's reply is filed against the campaign it answers. Approvals and tasks link to the screen that does the work, so each keeps its own preview and permissions.
- Guests' replies to campaign emails, texts and WhatsApp messages
- Campaigns held for a second person's approval
- What the AI team asked a person to approve
- Social posts and designs waiting for approval
- Tasks the AI team set, such as a finding to look at or a setup step
- Reviews, social comments, messages and mentions, once Google and Meta approve Purple
How do I answer a guest?
Engage prepares a draft for each open reply from the last 48 hours, using your venue's facts. A reply with a draft can be answered from the list in one click, but one that reads negative or carries a risk has to be opened and read first. Every answer goes through the same consent, suppression and quiet-hours checks as a campaign.
- A draft prepared for each open reply, from your venue's facts
- Send reply in one click, for a reply that is not negative or risky
- A negative or risky reply opens first, with the draft to start from
- Answers checked for consent, suppression and quiet hours before they send
- Every guest message also forwarded to the venue's own mailbox
How does a team work the queue?
Assign a row to a teammate, move it through new, in progress and closed, and close many at once. Read is kept apart from done, so opening a reply does not mark it handled. Saved replies can be written for the whole company or for one venue.
- Assign a row to anyone in the team
- New, in progress and closed
- Read kept apart from handled
- Saved replies for the company or for a single venue
- Close many rows at once, and filter by kind so one person works approvals and another works replies
Can I approve from the inbox?
You decide from the preview, not the list. An approval row opens the exact preview it is for, and a preview that has gone stale is refused. A send waiting for approval never shows to the person who asked for it.
- Each approval opens its exact preview, with no blind one-click approve
- Nobody is asked to approve their own send
- AI, post and design approvals open the screen that already handles them
How do response-time targets and escalation work?
They apply to reviews and to social comments and messages, which arrive once Google and Meta approve Purple. A 1 to 3 star review, or anything flagged as a risk, gets a reply-due time from the venue's own escalation hours. The venue owner hears about a risk straight away, and an unanswered 1 or 2 star review or comment past its time goes to the escalation contact once. Guest replies carry no clock.
- A reply-due time from each venue's escalation hours, for 1 to 3 star reviews and any risk
- Due soon when four hours or less are left
- Overdue alerts to the escalation contact, sent once
- Risk alerts to the venue owner at once, in the app and by email
- Alerts held during the venue's quiet hours and sent after
- Escalation rules that send rows to the right person
Questions
Does a reply ever send without a person?
Only if your account earns it and an admin switches it on: a kind guest reply can then be answered automatically. A negative or risky reply, or an objection, never is.
Do guests' replies still reach our own mailbox?
Yes. Every message a guest writes back is also forwarded to the venue's own mailbox, so nothing is lost if you prefer to answer there.
Can I answer Google reviews here?
Once Google approves Purple's Business Profile API access, Google reviews join this inbox with AI reply drafts that a person approves. Asking guests for reviews does not depend on it.
Who sees which rows?
Anyone in your account can read guest replies. A send waiting for approval shows only to the people who may decide it, and never to the person who asked.
Answer guests from one place
Start free, and every reply to your emails, texts and WhatsApp messages lands in one inbox with a draft ready. Contacts are unlimited* on every plan.