Engage

Email

Status: Beta

Email campaigns built for hospitality venues

A drag-and-drop builder with your brand kit and seven hospitality starter templates, content that changes by guest, and sends timed to each guest's local time.

What do I build emails with?

A drag-and-drop builder that applies your brand kit, with seven hospitality starter templates: birthday, seasonal, welcome, what's on, win-back, offer voucher and post-visit survey. Blocks cover video, product cards, promo codes, offer vouchers, surveys, social links and sanitized custom HTML.

  • Drag-and-drop builder with a brand kitStatus: Beta
  • Seven starter templates: birthday, seasonal, welcome, what's on, win-back, offer voucher and post-visit surveyStatus: Beta
  • Video, product card, promo code, offer voucher, survey, social and sanitized custom HTML blocksStatus: Beta
The Purple Engage email builder previewing a new menu announcement

Can different guests see different content?

Yes. Conditional content shows or hides a block by guest, with a live count of who sees it. Merge fields take fallbacks and show how many guests lack a value, and you can preview the email as a real guest before it goes.

  • Conditional content with a live "who sees this block" countStatus: Beta
  • Merge fields with fallbacks, showing how many guests lack a valueStatus: Beta
  • Preview as a real guestStatus: Beta

How do I test and resend campaigns?

A/B test the subject line, the sender or the whole email, and Engage gives a significance verdict. Resend to non-openers is keyed on human opens, so an Apple Mail Privacy Protection open does not count as a guest having read the email.

  • A/B tests on the subject, the sender or the whole emailStatus: Beta
  • Resend to non-openers, keyed on human opensStatus: Beta

When do emails arrive?

At the time you choose, in each guest's own time zone. A frequency cap, quiet hours and a cooldown stop anyone hearing from you too often, and every email goes from your own sending domain. Send-time optimization and multi-language emails are on the roadmap.

  • Send at a set local time for each guestStatus: Beta
  • Frequency cap, quiet hours and cooldownStatus: Beta
  • Your own sending domainStatus: Beta
  • Send-time optimizationStatus: On the roadmap
  • Multi-language emailsStatus: On the roadmap

What does the AI do in the email builder?

It helps with the words. The subject-line grader is free and instant, subject suggestions stay on brand, and refine-with-AI rewrites copy in your brand voice while avoiding the phrases on your never-say list.

  • AI subject-line grader, free and instantStatus: Beta
  • On-brand subject suggestionsStatus: Beta
  • Refine-with-AI, with a brand voice and a never-say listStatus: Beta

Questions

Can I send from my own domain?

Yes. Every email goes from your own sending domain.

Are there templates for hospitality?

Seven starter templates: birthday, seasonal, welcome, what's on, win-back, offer voucher and post-visit survey.

Does Engage choose the best send time for me?

Not yet. Send-time optimization is on the roadmap. You can send at a set local time for each guest.

Can I send emails in more than one language?

Not yet. Multi-language emails are on the roadmap.

Send your first campaign

The free plan includes 500 Actions a month and unlimited contacts, with no card needed.