Do I need a POS integration to run offers?
No. Staff can redeem with a PIN on the guest's phone, a self-redeem countdown, or the camera scanner in the staff web app.
Offers
Status: BetaOffers guests redeem at the POS, with proof they worked
Send the offer. See it rung up at the POS. Know it worked. Purple Engage gives each guest a single-use code, redeems it on the guest's phone, in a staff app or at supported POS systems, and reports what it brought back.
What kinds of offer can I create?
Seven types: percent off, amount off, fixed price, free item, buy X get Y, spend threshold and perk. Each offer carries its own rules, so a free item can run on weekday afternoons at two venues while a percentage discount runs everywhere.
- Percent off, amount off, fixed price, free item, buy X get Y, spend threshold and perkStatus: Beta
What rules can I put on an offer?
Where, when and how often. Target specific venues, set redemption windows such as Tuesday to Thursday, 3 to 6pm, and add an expiry. Caps limit redemptions per guest, in total, per venue and in money. A cooldown spaces out repeat use, and an eligibility segment decides who can redeem.
- Venue targetingStatus: Beta
- Redemption windows, such as Tuesday to Thursday, 3 to 6pmStatus: Beta
- ExpiryStatus: Beta
- Caps per guest, in total, per venue and in moneyStatus: Beta
- Cooldown between redemptionsStatus: Beta
- An eligibility segmentStatus: Beta
How does a guest receive an offer?
Each guest gets a unique single-use code. It arrives in email with a QR code and a barcode, and on a hosted voucher page the guest can open on their phone. Wallet passes, SMS and WhatsApp offer links, and offers on the WiFi splash page are on the roadmap.
- A unique single-use code per guestStatus: Beta
- In email, with a QR code and barcodeStatus: Beta
- A hosted voucher pageStatus: Beta
- Wallet passesStatus: On the roadmap
- SMS and WhatsApp offer linksStatus: On the roadmap
- Offers on the WiFi splash pageStatus: On the roadmap
How do staff redeem an offer without a POS integration?
Three ways, none of which need a POS connection. Staff can enter a PIN on the guest's phone, the guest can self-redeem with an on-screen countdown, or staff can scan the code with the camera in the Engage staff web app.
- Staff PIN on the guest's phoneStatus: Beta
- Self-redeem with a countdownStatus: Beta
- Staff web app with a camera scannerStatus: Beta
Which POS systems redeem Purple Engage offers?
Supported POS systems and Shopify redeem codes in one of three ways. Codes are pushed into Lightspeed X-Series and Shopify. Toast and Lightspeed K-Series check the code live at the POS. Square, Epos Now, Loyverse and Oracle Simphony read redemptions back from synced sales. Zonal Aztec is coming soon.
- Codes pushed into Lightspeed X-Series and ShopifyStatus: Beta
- Live check at the POS for Lightspeed K-Series, and for Toast (needs Toast partner acceptance)Status: Beta
- Redemptions read back from synced sales for Square, Epos Now, Loyverse and Oracle SimphonyStatus: Beta
- Zonal AztecStatus: Coming soon
How do I know an offer worked?
The offer report shows how many were issued, viewed and redeemed, the cost against your budget, and the revenue captured. It also shows extra return visits against a held-back group once each group has 50 or more guests, so you can tell new visits from ones that would have happened anyway.
- Issued, viewed and redeemedStatus: Beta
- Cost against budget, and captured revenueStatus: Beta
- Extra return visits against a held-back group, shown once each group has 50 or more guestsStatus: Beta
Questions
Can I cap how much an offer costs?
Yes. Caps work per guest, in total, per venue and in money, and the offer report tracks cost against budget.
Does Toast redemption work yet?
The Toast live check is built and in Beta. It needs Toast partner acceptance before it can go live.
When does the report show extra return visits?
Once the guests who received the offer and the held-back group each number 50 or more. Below that the comparison is too small to read, so it is not shown.
Send an offer and watch it come back
The free plan includes 500 Actions a month and unlimited contacts, with no card needed.